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Terms & condition
Booking under ATOL
"Your Financial Protection. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those.
Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those.
Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
Air Transportation
Galaxy Thien Ha Travel will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. The traveler’s confirmed web page will have detailed tour information, and it is up to the traveler to ensure the correct arrival and departure flight information from the tour start and end cities. The independent agent will arrange the best-priced airfare available in the class category you request at the time of your booking. Please note that certain airfares are subject to a service fee. Should you cancel or change your air reservation before or after your departure, cancellation penalties may apply.
Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
Registration and Payment
A deposit of 30% is required at the time of booking. We accept payment via credit card, certified check, wire transfer or money order for your deposit. The balance is due 90 days prior to departure. If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of confirmation.
Insurance
We strongly recommend the purchase of trip cancellation insurance, which is available for coverage of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is also recommended. In the event that you must cancel your participation in a travel program, trip cancellation insurance may be the only source of reimbursement. Find out more information on vacation insurance at http://galaxythienha.com
CHILDREN FARES
- Children at the age of 1 – 3: free of charge. ( Share bed with parents, excluding air tickets)
- Children at the age of 4 – 9: 85% fare ( Share bed with parents )
- Children from 10 years of age: 100% fare
- Children at the age of 4 – 9: 85% fare ( Share bed with parents )
- Children from 10 years of age: 100% fare
RATES/VALIDITY
All prices quoted from this website are in Vietnam Dong. The prices are valid until 2013
Please note that the prices are subject to change due to currency rates and taxes without prior notice. Please contact us on our website at www.galaxythienha.com or call us to get the most updated prices.
Please note that the prices are subject to change due to currency rates and taxes without prior notice. Please contact us on our website at www.galaxythienha.com or call us to get the most updated prices.
CANCELLATIONS
For cancellations of confirmed arrangements, while a Client/Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by GALAXY THIEN HA TRAVEL but if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to GALAXY THIEN HA TRAVEL or to the concerned parties directly as the case may be.
For NO-SHOWS, there will be no refunds. All cancellation must be in writing and received by GALAXY THIEN HA TRAVEL.
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member
For NO-SHOWS, there will be no refunds. All cancellation must be in writing and received by GALAXY THIEN HA TRAVEL.
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member
AMENDMENT SERVICE CHARGES
A service charge of will be implemented for ANY changes to the booking once the reservation is confirmed. Once documentations are issued, any changes thereafter will be per change and for re-issuance of any vouchers. Additional charges for the re-issuance of air tickets will be applied.
When dates are changed on these packages, prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice
Note: THE AMENDMENT SERVICE CHARGES STATED ABOVE ARE IN ADDITION TO THE APPLICABLE CANCELLATION CHARGES.
When dates are changed on these packages, prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice
Note: THE AMENDMENT SERVICE CHARGES STATED ABOVE ARE IN ADDITION TO THE APPLICABLE CANCELLATION CHARGES.
REFUNDS
All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. Certain unused tour features are not refundable.
TRAVEL DOCUMENTS
It is the responsibility of individual travelers to see that proper documentation is obtained in advance of the trip. Each passenger must be in possession of a valid passport which must be valid for more than 6 months AFTER the return date of travel. Passport number, date and place of issue, and birth date are now required by airlines and trains, and may be required to confirm services. Names on your airline tickets must match the first and last name listed on your passport.
Visa requirements must be met for travel to certain countries. Visa requirements vary according to your nationality. To avoid time consuming, Galaxy thien haTravel recommends you obtain your required visas on arrival. Please check our visa-on-arrival services. You may also make your own visa arrangements directly with the embassy / consulate of Vietnam in your country.
Check with GALAXY THIEN HA TRAVEL for up-to-date requirements and information. GALAXY THIEN HA TRAVEL will assist with, but will not be held responsible for obtaining the necessary documentation
Visa requirements must be met for travel to certain countries. Visa requirements vary according to your nationality. To avoid time consuming, Galaxy thien haTravel recommends you obtain your required visas on arrival. Please check our visa-on-arrival services. You may also make your own visa arrangements directly with the embassy / consulate of Vietnam in your country.
Check with GALAXY THIEN HA TRAVEL for up-to-date requirements and information. GALAXY THIEN HA TRAVEL will assist with, but will not be held responsible for obtaining the necessary documentation
